Who we are
Who does the work
across Cheltenham
Licensed plumbers who ask more questions on the phone than most, for the straightforward reason that there is nowhere in this suburb to go and get what we did not bring.
Licensed plumbers who ask more questions on the phone than most, for the straightforward reason that there is nowhere in this suburb to go and get what we did not bring.
A plumber answers the phone, which matters here more than it sounds. A dispatcher takes a name and an address. A plumber asks what the fitting looks like, and that is the difference between one visit and two.
Cheltenham has no shopping strip, no hardware store and no plumbing supplier. Everything a job needs arrives on the van or the job does not finish, so we would genuinely rather have a photograph and a model number than get there faster.
Price agreed before anything starts, licence number and ABN on the quote, and a written lifetime workmanship warranty on the work.
NSW Plumbing Licence 368473C, verifiable on the Fair Trading public register. Unlicensed plumbing is illegal in NSW and voids a home insurance claim, so ask anyone for a number before work starts.
Fully insured, work carried out to the Australian Standards, and a written lifetime workmanship warranty. Gas work carries a Certificate of Compliance as a matter of course.
Our work is reviewed publicly, and we would rather you read those than take anything on this page at face value.
This is a working plumbing business rather than a brand with subcontractors behind it. The person who prices the job is the person who turns up to do it.
The habit that matters most out here is asking before driving. A second visit costs the customer a morning, and it is nearly always caused by a question nobody asked on the phone rather than by anything that happened at the property.
“The second visit is not my problem, it is your morning. So I would rather ask you four questions now.”
Cheltenham station opened in 1898 and the suburb filled in around it as housing, with no commercial centre ever developing. That single fact shapes most of how we work here.
No shopping strip, no hardware store, no plumbing supplier. Whatever a job needs has to arrive on the van.
Make, model, age and what the fitting looks like. Those four answers decide whether this is one visit or two.
It carries the fitting type, the material and roughly the age at once, and none of those three survive being described.
Make, model and date on the label at eye level. Parts for these systems are model specific rather than universal.
Past a certain age manufacturers stop supplying them, and that is better heard on the phone than after a diagnosis fee.
Length, diameter and bends come off the survey, which is why relining is genuinely a two-stage job.
Four questions on the phone, and it is usually one visit.
Agreed before we start and unchanged unless you approve a revision in writing.
Number and ABN on every quote, so you can check us before you commit rather than after.
Open 24 hours, 7 days, with nothing added for nights, weekends or public holidays.
This site is operated by Dr Energy Pty Ltd, ABN 40 679 445 884, trading as Plumbers In Cheltenham. NSW Plumbing Licence 368473C.
All work is carried out by licensed plumbers. Any prices shown on this site are indicative 2026 ranges, and the figure that binds is the written quote you approve.
Tell us what has gone wrong and send a photo if you can, and a licensed plumber can be on the way with the right parts.
Call 1300 381 569